![]() Information can be extracted from an incoming email, or a robot pulling data from other software solutions. What might surprise you is the application can be a web page, a mobile application, or a chatbot that interacts with your client over Facebook messenger. Pega's low-code technology allows you to build an application that captures data and initiates business processes. Using Pega’s low-code tools, they built an email and web-based request system, with reporting for request visibility, notifications for collaboration, and SLA tracking to ensure that work got done on time. For example, the marketing team used a shared spreadsheet to capture and track requests. Pega's low-code platform can be used to create very robust applications in a myriad of channels. Many users think that a simple, easy to understand visual development tool is limited to creating very simple applications, on par with something you could implement in a spreadsheet. Robotic Process Automation Design Patterns
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